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Privacy Policy

1. Objective of the Policy

Indian Metals & Ferro Alloys Limited, a company incorporated under the Companies Act, 1956 having its registered office at IMFA Building, Bhubaneswar, Odisha 751 010, INDIA (hereinafter referred to as “Company”, “We”, “Us”, or “Our” and terms of similar meaning) owns and operate the website www.imfa.in, and domain name, and any other linked pages, features, content, mobile applications, or any other services We offer from time to time in connection therewith (collectively referred to as the “Website”). It is clarified that the Company shall include its affiliates and associate companies, directors, officers or employees.
We acknowledge and accept that on visiting the website the personal details that You impart to us, is to be kept in strict confidentiality and to use the information only in the manner which would be beneficial to Our customers.
We are committed to safeguarding the privacy of Our clients, customers, and users (“You” or “Your” or “User”) which shall mean any natural or legal person including online and offline person. This policy (hereinafter referred to as the “Privacy Policy”) outlines how We collect, use, disclose, and protect Your personal information in compliance with applicable laws and regulations. The terms as may be used in this document would be in accordance with the Information Technology Act, 2000, as amended (“IT Act”), Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) as amended till date, and such other rules/regulations and circulars as may be applicable.
We recognize the importance of protecting Your personal information and are committed to maintaining the privacy and security of the data we collect from Our clients, customers, and Website visitors. By accessing or using Our Website and services, You acknowledge that You have read, understood, and agree to Our collection, storage, use, and disclosure of Your personal information as described in this Privacy Policy.
We prioritize the privacy and security of every individual who visits Our website and are dedicated to safeguarding all personal information shared with Us. Your privacy is of utmost importance, and we recognize that Your personal data is a valuable asset. To ensure its protection, we implement robust security measures, both physical and technological, to prevent unauthorized access or misuse. Any information, including sensitive financial details, is securely stored and processed in compliance with industry standards. By accessing Our website and voluntarily providing Your details through subscriptions or inquiries, You acknowledge and consent to the terms of this Privacy Policy. If You do not agree with the manner in which Your information may be used or transferred, we advise refraining from sharing personal details on Our Website.

2. Types of Information Collected

To access/utilise the Website, the Users are required to provide certain personal, non-personal and other information, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”)

Personal Information: In order for You to access/utilize the Website and/or services provided on the Website, We may require You to provide Us with certain information that personally identifies You (“Personal Information”). Personal Information shall include but not be limited to the following categories of information:

name, email address, password, address, country, city, contact number and company/organization that You are associated with, when You register for availing services through the Website;
we may collect Your Personal Information such as name, age, contact details, preferences, etc. through: (a) surveys and forms, when You choose to participate in these surveys; (b) when You undergo certain verification checks and submit identity information to Us; (c) from the information gathered by your visit to the Website etc.; or
to the extent permitted by law, the Company may record and monitor Your communications with Us to ensure compliance with Our legal and regulatory obligations and Our internal policies. This may include the recording of telephone conversations.

Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to Our right to seek further Personal Information, as may be required for the provision of the services to You and under applicable laws.

Non-Personal Information: When You visit the Website, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, internet service provider, information about the pages on the Website You visit/access, the links You click on the Website, the number of times You access the page and any such browsing information. This type of information does not identify You personally. We may also collect information about the services that You use and how You use them, including log-in information and location information, when You are a user of the services through the Website.
Automatic Information: To improve the responsiveness of the Website for You, we may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as Your web request, internet protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser. We use cookies primarily for User authentication but may also use them to improve the quality of Our service by storing User preferences and tracking User trends. We may also receive information about Your location including a unique identifier number for Your device.
User communications: When You send emails or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests and improve Our services to You.

In case You choose to decline to submit any Personal Information, We may not be able to provide You access to the Website or to Our services or certain aspects of the Website or Our services. We will not be liable and/or responsible for the denial of providing access to the Website to You on account of inadequacy of Personal Information provided by You.

3. Purpose and Usage of Information

We may process the Information You provide in any one or more of the following manners, in accordance with this Privacy Policy and as permitted by applicable laws.

Providing products and services.
For monitoring and personalization of service offerings and improvement of the Website.
Conducting market research and surveys with the aim of improving Our products and services.
Sending you information about Our products and services for marketing purposes and promotions, for which appropriate Consent is taken,
Complying with applicable local or foreign law, regulation, policy, voluntary codes, directive, judgement, or court order, as well as any contractual obligation pursuant to agreements between Us and any authority, regulator or enforcement agency or body or any request coming from said entities,
Establishing, exercising, or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings,
To create a profile, secure access, and facilitate conversation between you and the Company.
To process your requests (such as replying to your queries)

4. Data Transfer and Disclosures

We will not disclose or transfer any of Your Personal Information or sensitive personal data or transfer Information to any third parties except as explicitly provided in this Privacy Policy or where We have Your consent to do so. We will only share Your personal information or sensitive personal data or information with third parties with Your consent.
We may disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such Personal Information, is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request; (ii) enforce applicable terms, including investigation of potential violations thereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues;(iv) protect against imminent harm to our rights, property or safety, our users or the public as required or permitted by law; or (v) to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
We may also share Your information with third parties if we either: (i) sell, transfer, merge, consolidate or re-organise any part(s) of Our business, or merge with, transfer acquire, or form a joint venture with, such third party; or (ii) sell or transfer any of the Company’s businesses or any of its assets, in which case the information We hold about You may be transferred to any prospective buyer, new owner, or other third party involved in such sale transferor transfer.
We may also share Your information with other third parties where:

You request or authorize Us to do so; or
We need to operate and maintain the security of the Website, including to prevent or stop an attack on our computer systems or networks.

5. Rights available to the User

You have the right to (a) access and review Your Personal Information; (b) request corrections to inaccurate or incomplete data; (c) withdraw consent where processing is based on consent; (d) object to processing for direct marketing purposes; and (e) request deletion of Your Personal Information.
We do not keep Your data for longer than is necessary unless we are required to do so under applicable law. We will use Your Personal Information only for so long as is necessary:

to achieve the purposes that have been specifically identified in this Privacy Policy or such purposes as having been identified in any agreement entered into with You;
as required by applicable laws and regulations, or as may be required for evidentiary purposes;
as deemed necessary for tax, fraud control, or mitigation, and to conduct a defence in relation to any disputes or claims whether potential or actual (taking into account statute of limitations under applicable laws).

Please note that if You withdraw Your consent at any given point of time, We may be constrained to withdraw those features, functionalities, services etc. which cannot be provided, without the information You seek to withdraw consent for, or delete from Our records. Please note that Your requests with respect to Your data shall not be complied with if it adversely affects another user or prejudices such user’s rights.
Your right to withdraw consent relates to any further collection or processing, of Your Personal Information, however such withdrawal of consent shall not: (a) be retrospective or require the deletion of records required for statutory purposes; or (b) operate where required for the discharge of ongoing contractual obligations unless the contract under which the Personal Information is required to be collected is also terminated with the request for withdrawal of consent to collect such Personal Information.
Your data will be erased/deleted when it has served the purpose for which it was being collected and is no longer necessary, where consent has been withdrawn, or where retention of such data is contrary to or prohibited by applicable law.

6. Security Practices

We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information. We host the Website in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Although We will endeavour to safeguard the confidentiality of Your Information, transmissions made by means of the internet cannot be made absolutely secure. By using this Website, You agree that we will have no liability for disclosure of Your Information due to errors in transmission or unauthorized acts of third parties.
The Company has deployed appropriate physical, electronic, and managerial procedures required under the SPDI Rules, with a view to safeguard Your Information and help prevent (a) unauthorized access, (b) maintain data security and (c) avoid loss of Information of the User. However, transacting over the internet has inherent risks and absolute security of data when transmitting data online, cannot be guaranteed, therefore, We do not assume any responsibility for any transmission of Your Information that is at Your own risk and/or for the disclosure of Your Information due to errors in transmission and/or unauthorized acts of third parties.
You are responsible for maintaining the security and confidentiality of Your account, user ids and passwords while accessing the Website as a User. You acknowledge that neither Us nor any of Our representatives shall be liable to You under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or compromise of registration of Your account on the Website and/or Your ability or inability to use such account.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage You to review their respective policies.

8. Notification Procedure

Company may provide notifications to You as required by law or for marketing or other business purposes through various means, including email, written or printed notices, or prominent postings on Our website, at Our sole discretion. We reserve the right to determine the format and method of such notifications. However, You may opt out of certain types of notifications as outlined in this Privacy Policy.

9. Severability

If any court or competent authority finds that any provision of this Pivacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, shall be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

10. Changes to Our Privacy Policy

From time to time, we may update this Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the Website. Your continued use of the Website following these changes means that You accept the revised Privacy Policy, as amended. You are encouraged to review this Privacy Policy from time to time.

11. Grievance Redressal

In respect of the Personal Information or Information which You have provided to Us (“Collected Information”), should You wish to (i) request deletion of the Collected Information, You have provided to us, from our records, (ii) correct or update the Collected Information, (iii) raise any queries or concerns regarding the purpose of retention, end-use(s) of the Collected Information, or (iv) report a breach of this Privacy Policy, please contact Our grievance officer, Mr. Shibanarayan Rath (“Grievance Officer”) at sysadm@imfa.in.
Our Grievance Officer is accessible between 10AM to 5PM on weekdays (except public holidays) and will address Your queries or grievances within 1 (one) month from the date of receipt of such queries or grievances.
To the extent You are exercising any of Your rights under applicable law, we will respond as soon as possible, and in any event within 30 (thirty) days or in accordance with the time frame permitted under applicable law. You have the right to file a complaint with the relevant authority, against the refusal to hear a complaint.